We understand that people may be a bit unsure of the results they will get from products they’ve never tried before. Due to this valid concern, Rene Derme offers a 90-day satisfaction guarantee on all of our products. Our guarantee is unconditional. For the first time you order each product, if you are not satisfied with the item, we will cheerfully exchange it or issue a refund of the full purchase price (less any special shipping charges) upon receipt of the partially used or unused container. Don’t worry, we won’t give you a hard time.
Items incorrectly shipped: If we accidentally send you an incorrect item, we will gladly replace it with the item you originally ordered. If items in your order were incorrectly shipped, call or e-mail us within 24 hours of receipt and we will ship a corrected order immediately and instruct you on how to return the incorrect item(s). We will credit your account for shipping charges you incur.
Damaged items: If your order is damaged during shipping, we will replace it. If items in your order are damaged, call or e-mail us within 24 hours of receipt and we will ship a replacement and instruct you on how to return the damaged item(s). We will credit your account for shipping charges you incur.
Shipping Address Policy:
* If we ship to an incorrect address due to our error, we will ship another order at no charge
* If we ship to an incorrect address due to your error, you are responsible for the full cost of the replacement order. If the original shipment finds its way back to us, we will credit you back for the cost of the products less a 15% handling fee.
- Exceptions to the above conditions may be granted at the discretion of Rene Derme on a case by case basis.
- Refunds will be issued in the same manner as your original payment.
- We will process your refund within 7 business days of the receipt of the returned product.
- You are responsible for shipping the used and unused product containers back to us.
- You are also responsible for the return shipping costs.
Please ship returned items to us at:
1164 Charles Dr.
Dover, DE 19904